FAQs
It’s not just waterproof. Impermea jewellery is irritation-free, fade-free, and safe for 24/7 wear — from morning showers and ocean swims to workouts and nights out. Proudly Australian, shipping worldwide.
Orders & Payments
How do I place an order?
Browse our collections, add your favourite pieces to cart, and check out securely. You’ll receive an order confirmation instantly and a tracking email once shipped.
What payment methods do you accept?
We accept major credit/debit cards, PayPal, and Shopify’s secure checkout options. All payments are encrypted.
Can I change or cancel my order after placing it?
We process orders quickly, so changes or cancellations aren’t guaranteed. Email support@impermea.com.au as soon as possible with your order number and we’ll do our best to help.
Shipping & Delivery
Do you ship waterproof, irritation-free jewellery worldwide?
Yes — we ship globally from Australia (US, UK, Europe, Canada and more). See rates and timelines on our Shipping Policy.
How long does shipping take?
Delivery times vary by location. Typical estimates:
- Australia: 2–8 business days (Express 1–4)
- US: 5–11 business days
- UK: 6–12 business days
- Canada: 5–11 business days
- Europe: 6–12 business days
- Rest of world: 7–15 business days
Times begin at dispatch and may be impacted by carrier delays, customs, or peak periods.
How can I track my order?
We’ll email you a tracking link when your parcel ships. You can also visit Track Your Order and enter your email + order number to follow its journey.
Returns & Refunds
What is your return policy?
Eligible items can be returned within 30 days of delivery under our return conditions. Items must be unused, in original packaging, and accompanied by proof of purchase.
How do I request a refund or exchange?
Email support@impermea.com.au with your order number and the details — we’ll guide you through the next steps.
Products & Care
What materials do you use in your jewellery?
Our pieces use premium stainless-steel or brass cores with advanced PVD finishing for durable colour. Wearable surfaces are designed to be hypoallergenic and skin-friendly.
Is Impermea jewellery really waterproof and fade-free?
Yes — Impermea is made for daily life (water, sweat, sunscreen, perfume). For best longevity, rinse with fresh water after ocean/pool, pat dry, and store separately.
How should I care for my jewellery?
Care is minimal because our jewellery is built for 24/7 wear:
- Rinse after ocean or pool; pat dry with a soft cloth.
- Wipe gently after workouts or sunscreen.
- Store pieces separately to avoid scratches.
Do you offer a warranty?
Yes — every piece is backed by our Lifetime Colour Warranty. If your jewellery fades under normal wear, we’ll replace it. (Normal wear & care apply.)
Issues with Orders
I received the wrong item or something is missing — what should I do?
We’ll make it right. Contact support@impermea.com.au within 3 business days of delivery with your order number and photos.
Contact & Support
How can I reach Impermea?
Email us anytime at support@impermea.com.au. We usually reply within 1–2 business days.